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Privacy Policy

At SILVERLINE, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR), applicable in the Czech Republic and the European Union (EU). By using our website and services, you consent to the practices described in this Privacy Policy.

 

1. Data Controller

For the purpose of GDPR, the data controller is:
SILVERLINE
Email: silverline.ge@gmail.com
Phone: +420775424615 

If you have any questions about your personal data or how we process it, please contact us using the details above.

 

2. Information We Collect

We collect the following types of personal data:

2.1 Personal Information

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (credit card details, etc.)

  • Order history and preferences

  • Account login details (if you create an account)

2.2 Non-Personal Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited on the website

  • Referring URL (how you found our website)

  • Cookies (please see our Cookies Policy below)

We collect personal information when you place an order, create an account, or subscribe to our newsletter.

 

3. Legal Basis for Processing Personal Data

Under the GDPR, we can only process your personal data if we have a legal basis for doing so. The legal bases we rely on include:

  • Contractual necessity: We need to process your personal data to fulfill the contract (e.g., processing orders and payments).

  • Consent: For activities like marketing communications (e.g., newsletters), we rely on your consent.

  • Legitimate interests: In certain cases, we process personal data to further our legitimate business interests, such as improving our services or preventing fraud.

  • Legal obligations: We may need to process your personal data to comply with legal obligations, such as tax laws.

 

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders: To deliver products, manage payments, and handle returns or exchanges.

  • To improve our services: To enhance your shopping experience, analyze site traffic, and understand customer preferences.

  • To send you marketing communications: With your consent, we may send promotional emails, newsletters, and offers.

  • To comply with legal obligations: We may process your data to comply with local laws, regulations, and legal requirements.

If you have consented to receive marketing communications, you can withdraw your consent at any time by following the unsubscribe link in our emails or contacting us directly.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and personalize our content. Cookies are small text files stored on your device that help us remember your preferences, analyze traffic, and improve functionality.

You can manage cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

For more information, please see our Cookie Policy.

 

6. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: Secure payment processing with SSL encryption for financial transactions.

  • Access controls: Restricting access to personal data to authorized personnel only.

  • Regular reviews: Periodically reviewing our data protection practices.

Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

 

7. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with third-party service providers who assist us in fulfilling your orders or providing services, such as:

  • Payment processors: To process payments (e.g., credit card companies, PayPal).

  • Shipping providers: To deliver your orders.

  • Email marketing platforms: To send promotional emails (e.g., Mailchimp, if applicable).

We ensure that these third parties comply with GDPR and take appropriate steps to protect your data.

We may also disclose your personal data if required to do so by law, or to protect our rights or the safety of our customers.

 

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data, subject to certain legal exceptions.

  • Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.

  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format to transfer to another service provider.

  • Right to Object: You can object to our processing of your personal data for direct marketing purposes or based on legitimate interests.

  • Right to Withdraw Consent: If we rely on consent for processing, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at silverline.ge@gmail.com. We will respond to your request within 30 days, as required by GDPR.

 

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account, we may retain some of your personal data for legitimate business purposes, such as compliance with legal obligations or resolving disputes.

 

10. International Transfers

Your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA), where privacy laws may not be as protective as those in your home country. However, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with GDPR, including using standard contractual clauses or relying on adequacy decisions from the European Commission.

 

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

 

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights under GDPR, please contact us:

Email: silverline.ge@gmail.com
What’s app: +420 775 424 615

If you are not satisfied with our response, you have the right to lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů).

 

By using our website and purchasing products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

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